As a regulated operator in Italy, we gather and look after personal and transactional data under rigorous legal obligations https://it-richroyal.it/legal-and-affiliates/. This policy details exactly how long we keep different categories of information, the legal reasons behind those periods, and the security measures that safeguard your data at every stage. We continuously balance our duty to retain records for fraud prevention and financial audits with the privacy rights you possess under Italian data protection law and the GDPR. Our schedules undergo regular reviews so we keep fully compliant.

User Rights and Retention Handling

When you submit an erasure request, our system automatically reviews each data category against its retention schedule. Everything beyond its mandatory window is removed without delay. For data still subject to a legal retention obligation, we lock it down right away so it’s taken out of active use and held only for compliance storage; we inform you which specific law applies and the date deletion becomes possible. Access requests are responded to within thirty days and come with a breakdown of what we keep, why, and the scheduled deletion date. If you question accuracy, we attach a note instead of changing the original record, so the audit trail remains intact. Portability requests are fulfilled in a structured, machine‑readable format even while data is still in its retention window.

Information Protection In Retention

Held data is protected with AES‑256 encryption at rest, TLS 1.3 protocols in transit and isolated virtual private clouds. Access demands multi‑factor authentication plus just‑in‑time privilege elevation that expires on its own. Every access event is logged into an immutable audit trail. We run quarterly penetration tests through CREST‑certified firms and continuous vulnerability scans to ensure our storage tight. Backups are encrypted and spread across Italian data centres, with strict controls that block accidental restoration of data past its deletion date. A dedicated lifecycle dashboard flags every dataset as it nears expiration.

Access Governance and Staff Training

Only employees whose roles demonstrably require access to retained personal data get permissions, and those permissions go through monthly recertification audits. Any access to dormant user records triggers a managerial review within one business day. Every staff member who handles personal data completes mandatory annual training on Italian data protection law and our internal retention policies, including hands‑on exercises on spotting valid erasure requests and telling the difference between data we must keep under a legal hold and data we can delete straight away.

Data Removal Procedures

When a information type hits the end of its scheduled retention, our automatic lifecycle system kicks off a protected erasure procedure. First, the data gets digitally detached from production databases. Next, physical storage blocks are rewritten with random data patterns to prevent forensic recovery. Finally, a crypto-stamped record lands in a compliance ledger, giving traceable confirmation that purging happened on time. Backup copies cycle every ninety days, so any deleted data disappears from all media within three months. When a litigation hold applies, we halt the deletion workflow only for the affected records, document the hold reason, and resume once the hold lifts.

Data Transfers Abroad and Retention

Our core infrastructure resides in Italy and the larger European Economic Area. Some supporting services, like fraud detection platforms and customer relationship tools, may pass certain personal data to countries external to the EEA. In those cases, we ensure an adequacy decision exists or we implement Standard Contractual Clauses in place together with a transfer impact assessment. The retention periods we assign to transferred data mirror those in this policy, and processors are contractually bound to delete or return data when the service ends. We publish a public register of sub‑processors, updated within fourteen days of any change, and we choose vendors with Italian data centres. Geo‑fencing rules keep Italian user data inside European boundaries, validated through yearly audits.

Affiliate Programme Data Retention

Partner relationship data, including communication data, payment details and commission payment history, is kept for the entirety of the current agreement plus 10 years after the contract ends. That stems from tax requirements on commission payouts, which necessitate long‑term financial records. Affiliate performance statistics and aggregated player referral data get anonymised after five years. We explicitly prohibit affiliates from separately gathering or storing personal data about referred players; they get only anonymised, consolidated summaries. Our partner contracts include audit rights to ensure compliance, and any violation is cause for instant agreement cancellation and commission forfeiture.

Data Types and Holding Times

We organize all user data into distinct categories, each linked to a retention schedule that matches its purpose and legal context. That organized approach keeps us from retaining things forever. Every year our Data Protection Officer examines these groupings and adjusts the timelines whenever new guidance arrives from the Garante per la protezione dei dati personali. Below you’ll see how long each data type is kept in our live systems before being securely anonymized or destroyed. Archived backups follow a ninety‑day cycle because of technical limitations.

Identification and Monetary Records

Identity documents you upload during Know Your Customer checks, like passport scans, utility bills and tax ID numbers, stay on file for ten years after you terminate your account, as anti‑money laundering law requires. Deposit and withdrawal logs, payment method tokens and wallet balance histories are retained for ten years from the date of each transaction, meeting both AML requirements and Italian Civil Code limitation periods. We store these records in encrypted, access‑restricted vaults and tamper‑proof ledgers. Once the retention deadline expires, we eliminate all personal identifiers permanently; statistical trends may still be utilized but never in a way that traces to any individual.

Account Activity and Customer Support Interactions

Detailed logs of game sessions, bets placed, outcomes and session lengths are kept for five years after each gaming event, matching the statute of limitations for civil disputes. Customer service transcripts, email threads and call recordings stay for three years from your last interaction, covering the typical complaint‑handling window. After those periods, raw logs and case attachments get permanently deleted. Aggregated, anonymised datasets can be kept indefinitely for product improvement and service quality analysis. All of this data lives in case management systems with role‑based access restrictions.

Ethical Play and Self‑Exclusion Data

Once you enable self‑exclusion, your identity data must be stored permanently in a locked‑down register to stop you from opening new accounts, a measure Italian gambling regulations explicitly permit. Other safer‑gambling markers, like expired voluntary deposit limits, are deleted two years after the limit lifts. We never use self‑exclusion register data for anything other than enforcing the exclusion. The register is completely leggo.it walled off from marketing and operational systems, so it serves only its protective purpose.

Legal Basis for Record Keeping

Our retention approach is based on several regulatory requirements that affect gambling operators serving the Italian market. Anti‑money laundering directives from the Italian Financial Intelligence Unit oblige us to keep transaction logs, identity verification documents and suspicious activity reports for a fixed term after the business relationship ends. Meanwhile, tax rules enforced by the Agenzia delle Entrate require we preserve financial records that back up taxable gaming revenue and player winnings. These requirements override any general right to erasure during the mandatory period. For operational data that doesn’t fall under a fixed legal window, we base our approach on legitimate interest assessments where a valid reason exists, and we provide an opt‑out option unless a compelling legal obligation prevents it.

Storage with Consent

Marketing preferences, newsletter sign‑ups and the behavioural analytics used for personalised offers stay only with your explicit consent. You can withdraw consent anytime through your account dashboard; once you do, we halt that processing immediately and delete the connected profiles within thirty days. Data processed lawfully before withdrawal is removed from active systems to block further use, but it is not deleted retroactively. Consent records themselves are kept for six years as proof of compliance. We never employ this data for anything beyond the activity you agreed to.

Policy Updates and Player Notification

We review this Data Retention Policy every six months and whenever a major legal change impacts Italian gambling operations. Minor clarifications are posted silently with a revised effective date. Material changes that modify retention periods, introduce new data categories or shift the legal basis for processing are communicated directly to you by email at least thirty days before they come into force. You’ll also notice an in‑platform banner notification when you log in during the notice period. Historical versions are stored and available on request, each with a version number and a validity date range. If an earlier version offered a shorter retention period for certain data, we follow that promise for data collected under that version and apply new terms only going forward.

Frequently Asked Questions

Is it possible to ask for data deletion prior to the retention period’s conclusion?

Absolutely, you may lodge an erasure request whenever you wish. We instantly examine each data category in relation to its legal retention duty. If there’s no legal hold, we delete it fast. For anything we must keep, we restrict it to storage‑only, tell you the legal basis stopping immediate deletion and give you the expected deletion date. You can also view all your data categories with their scheduled deletion dates through your account dashboard. That partial approach respects your rights as far as Italian regulations allow.

How is my data handled if I choose permanent self‑exclusion?

If you sign up for permanent self‑exclusion, your personal data is shifted to a dedicated exclusion register that operates indefinitely with highly restricted access. It is a legal obligation intended to block you from establishing new accounts. Your gameplay and transaction history, on the other hand, still follow the standard retention schedules and get deleted once those periods run out. The self‑exclusion entry is isolated from all marketing and operational systems, thus it fulfills solely the protective purpose for which it was gathered. No marketing communications will be sent to you.

How do you handle data belonging to inactive accounts?

An account becomes inactive after twelve straight months with no login. Then, we automatically halt marketing messages and place the account into a dormant condition with minimized processing. The fundamental retention timelines continue based on the initial collection dates, not the inactivity date. This implies that data from a dormant account is still retained for the complete legal period relevant to its category and subsequently erased following our standard protocols. Should you return after an extended absence, you may be required to undergo a new Know Your Customer verification to reactivate. Your data dashboard displays the current status continuously.